ARriving at our office

We work very hard to respect the time that you take out of your lives to come to our office. As such, we want to make sure that your time at the office is as efficient as possible. In order to achieve this, we ask a couple of things from you.

Wash your hands

When you arrive at our office, we ask that you wash your hands with either:

• Hand sanitizer and keep rubbing until it is dry

• Soap and water for a minimum of 20 seconds. Please use the paper towel to dry your hands, then turn off the taps with the towel, and use the towel to open the door

Be on time or even be a bit early

Please do your very best to be on time for your visit. Our staff and physicians work hard to run an efficient office that does not keep patients waiting in the waiting room.

bring your ontario health card

After you have washed your hands, we ask that you present yourself to the front reception, and bring your Ontario Health Card with you to every visit. We will then swipe the card to ensure that it is up to date and that we have all of your information correct.

If your Ontario Health Card is not valid or has expired, we will ask you to pay for your visit that day. Once you bring back a valid Ontario Health Card to our office, you will be reimbursed if it is within a 6 month period.

Outstanding fees

If you have any outstanding fees on your account, we will be asking you to pay them at this time before you see the physician. We accept cash, credit or debit.